Call Center Summit 2015

The Future is Here. The Future is Now.
Don't Get Left Behind.

In the “age of the customer” we invite you to embrace change, act on customer intelligence, innovate, deliver customer experience ROI and measure results. The Future Contact Center Summit is the one customer care event that synthesizes emerging trends, customer needs, disruptive technologies and business imperatives into a clear vision for advancing service excellence.

Keynote Speakers

Bob Simmonds
Vice President of Domestic Travel Operations
Disney

Richard H. Goldberg
VP, Corporate Quality
Cisco Systems

Lisa Oswald
Senior Vice President of Global Customer Service
Travelzoo

Ashutosh Anil
Business Strategy Specialist
Best Buy Canada Ltd.

Eric McKirdy
Worldwide Customer Care and Technical Support
Ask.com

Chuck Sliker
VP Operations Integration & Measurement
Arby's Restaurant Group

Jim Cavale
Chief Operating Officer
Iron Tribe Fitness

Colleen Abdoulah
CEO, Chairwoman of the Board
WOW! Internet, Cable, Phone

and many more...