Call Center Summit 2014

The future is here. Technology is moving into the cloud and customers are contacting you using their mobile devices. Social media and mobile alone have created an “always on” society where the conversation never stops, changing the face of customer service as we know it. Big data is enabling companies to go beyond a 360 degree view of their customers to be more proactive and create a richer customer experience.

Introducing The Future Call Center Summit where customer care professionals, experience visionaries and technology experts convene under one roof to discuss how to leverage service as a pinnacle business driver. The event focuses on the opportunities and obstacles service career professionals must know to keep on top of trends and remain ahead of the curve.