Call Center Summit 2013

Call Center Summit, the sister event to Call Center Week, focuses on high-level conversations that move from strategy to action. This year's theme revolves around the very core of your business - the PEOPLE - both customers and employees and how to put them first every time.

NEW in 2013:
• Half-day intensive on Global Service Delivery
• Half-day intensive on Call Center Metrics & Analytics
• Newly designed agenda with 3 breakout tracks
• Customer wow ideas laboratory
• More built in networking opportunities
• Post-event executive summary
• Customer loyalty program
• 2 Call center site tours

• Keynote Speakers
Chris Bright,Kerry Bodine,Amas Tenumah,Eric Roberts,Gail L. Smith,Eric Galvin,David Chaulk,Dennis Fitzgerald,Debbi Fiorino,Martha Frye,Kathy Brooks

By attending the Call Center Summit you will:
• Learn best practices for hiring and training employees and developing your next set of leaders
• Take away solutions focused on top business imperatives
• Empower and engage employees to drive business results
• Leverage technologies to enhance customer experience and capitalize on social media
• Network and benchmark against other leaders
• Bring back the vision needed to sustain or become World-Class