Social CRM Workshop - Hong Kong 2012

his practical 2-day workshop will equip you with skills and tools to create a sound social CRM process for a revitalised customer experience. Through hands-on sessions and in-depth case studies, find out how you can create online content and build loyalty with customer intelligence. Align your PR and Social Media teams to achieve customer management excellence and acquire effective sales leads through streamlined processes. Establish effective metrics to measure the ROI of social by analysing your engagement, reach and community growth. At the end of the workshop, you will be able to effectively capitalise on Social CRM to generate revenue and transform your customer’s experience.