IT Performance: Getting Results with Data, Not Intuition 2013

What you will learn
The seven deadly sins of performance measurement
Why the "right" IT performance measures are critical for IT organizations to exceed
How to exploit the principles and concepts that underlie effective IT performance measurement programs
How to differentiate effective IT performance measures from ineffective or misleading measures
How the right use of IT performance measures is a powerful change enabler
How to use IT performance measures as the basis for implementing IT and corporate strategy
The subtle but important differences between types of IT performance measures
When it is most appropriate to use each type of measure
The common pitfalls inherent in IT performance measurement programs
What frameworks are appropriate for which situations to achieve break-through IT results
What an IT Balanced Scorecard is and how it can be instrumental to implement IT strategy
What an IT Dashboard is and when to use it to get results