IT Performance: Getting Results with Data, Not Intuition 2010

The success and growth of every IT organization is dependent upon how it uses its critical data to track performance and make decisions. The principal is based on the understanding that "You don't get what you want, you get what you measure". In spite of this, far too many IT departments are overwhelmed with measures and underwhelmed with the results from those measures. Why? Because IT organizations do not know the secrets of how to unlock the potential of performance measurement. Performance measurement is not understood.

This course clears up much of the confusion surrounding performance measurement for IT. It provides practical approaches and frameworks that provide insights and into your most critical performance measurement questions..