Enhancing Government Customer Services 2015
April 21 - 22, 2015
Ontario , Canada
Highlights:
• Discover how to transform your customer service across all levels into a citizen-centric priority, adapting strategies to embrace and deliver smarter service
• Find out how to implement an integrated digital strategy as a powerful, cost-effective way to interact with customers
• Learn hot to incorporate self service into your customer strategy
• Take advantage of opportunities to realize strategic cost savings
• Hear what it takes to create a unified customer experience using a multi-channel strategy
• Learn practical and effective ways to monitor and measure services standards and results
• Enhancing personalized customer service through big data analysis
• Tap into the latest leadership and development practices to create a high performance customer service culture
Participants:
• Canada Border Services Agency
• Canada Mortgage and Housing Corporation
• Circumference Solutions
• Contact Strategies
• Cutting Edjj Consulting
• Government of Canada
• MTZ Law Professional Corporation
• Ottawa Community Housing
• Seneca College
• Services Triad Inc.
• Shared Services Canada
• Wilton & Associates Inc.
• Discover how to transform your customer service across all levels into a citizen-centric priority, adapting strategies to embrace and deliver smarter service
• Find out how to implement an integrated digital strategy as a powerful, cost-effective way to interact with customers
• Learn hot to incorporate self service into your customer strategy
• Take advantage of opportunities to realize strategic cost savings
• Hear what it takes to create a unified customer experience using a multi-channel strategy
• Learn practical and effective ways to monitor and measure services standards and results
• Enhancing personalized customer service through big data analysis
• Tap into the latest leadership and development practices to create a high performance customer service culture
Participants:
• Canada Border Services Agency
• Canada Mortgage and Housing Corporation
• Circumference Solutions
• Contact Strategies
• Cutting Edjj Consulting
• Government of Canada
• MTZ Law Professional Corporation
• Ottawa Community Housing
• Seneca College
• Services Triad Inc.
• Shared Services Canada
• Wilton & Associates Inc.
Venue
Location: Ottawa Marriott Hotel
Discover one of the premier Ottawa hotels - the Ottawa Marriott Hotel. Just a short stroll from Canada's Parliament Buildings, Rideau Canal, the Ottawa Congress Centre and the National Gallery of..
Contact
100 Kent Street Ottawa, K1P 5R7 Canada Ontario , Canada
(613) 238-1122
Organizer
Federated Press Publications Inc.
P.O. Box 4005
Station A
Toronto, Ontario
M5W 2Z8
Canada
(416) 665-6868
Related events
Enhancing Government Customer Services April 21 - 22, 2015