Social Media Influence 2013

At SMI13 you’ll learn:

- how customer conversation analytics is connecting and improving improving sales, customer service and marketing all at the same time
- how employee engagement is being transformed by social tool and technologies
- how social commerce is shaping the entire operations of retail companies
- how new social platforms are influencing the planning and execution of social media marketing
- how smart legal policies are making social media engagement a seamless part of major corporations
- how the best companies prepare for a social media crisis before it arises
- how social media storytelling and content marketing is transforming online marketing
- how crowdsourcing and crowdfunding are having a positive impact on corporate decision making
…….and much more