Reinventing Customer Service 2013

Highlights:
• Embrace & develop a social media-focused strategy that’s right for your organization
• Learn how to do more with less
• Learn how to plan & execute the journey to achieve customer satisfaction
• ING Direct’s successful 3-year vision to excellence
• Gain insight from a trusted consumer advocate columnist on what customers really want
• Get a glimpse into the CSC of the future
• Take an inside look at how leaders embrace employee engagement
• Build a customer experience that matches your brand

Participating Organizations:
• BMO Financial Group
• Cutting Edjj Consulting
• Delvinia
• Gamma Dynacare Medical Laboratories
• GO Transit
• IBM Interactive
• Informatica Corporation
• ING Direct
• In Genius Solutions Inc.
• International Customer Service Association, Toronto Chapter
• Nolitours and Transat Holidays
• Platinum Legal Group Inc.
• Sobeys
• T4G
• TMG International Inc.
• Teambuy.ca
• The Beacon Group
• The Taylor Reach Group, Inc.

Who Should Attend
Vice-presidents, Directors, Managers & Team Leaders for: Contact & Call Centres, Customer Service, Information Services, Online.
Services, Hotlines, Help Desks, HR, Employee Relations and Training; Consultants; Project Managers; CCC owners;Marketing, Communications & Social Media professionals