Cutomer Experience Online 2010

Customer Experience Online is targeted to SVPs, VPs and Directors of Customer Experience, e-Commerce, Online, Marketing, Digital and Brand. The main focus will be on discussing strategies and solutions for enhancing top and bottom line results through the effective management and integration of online, social and mobile channels.

This is the only event in Europe dedicated to senior level Executives from multi-national corporations who are responsible for driving online customer experience initiatives across finance, telecom, retail, travel, hospitality, manufacturing and public sector organisations.

Keynote Speakers to date include:

- Bruce Daisley, Head of UK Sales, YouTube
- Cortney Johnson, Global Head of Digital Customer Experience, HSBC
- Professor Moira Clark, Director, Henley Centre for Customer Management, Henley Business School

Further Speakers:

- Fabienne Linschoten, Online Experience Director, Canon Europe
- Tami Hargreaves, Head of Professional Services & Development, COO Office, Barclaycard
- Andrea Wieber, Head of International Web 2.0 Project Management, Deutsche Telekom
- Paul Hopkins, Head of Customer Experience, easyJet
- Benjamin Braun, Head of Online Services, British Gas
- Martin Faux, Head of Social Innovation, BT Business
- Gina Deeble, Head of Interactive Content, QVC
- Ian Goulding, Head of Customer Experience Improvement, Shop Direct Group
- Richard Searle, Head of Channel Integration, Nationwide Building Society
- Tony Watson, Head of Non Matchday Sales, Everton Football Club
- Guy Stephens, Founder, Where Customer Service Meets Social Media
- Morris Pentel, Chairman, Customer Experience Foundation
- Charlie Crouch, eBusiness Lecturer, Boston University, Brussels