July 7 - 9, 2010    Enschede , Netherlands
What are the social and economic implications of the self-service world? What are the consequences of the "digital divide" if everyone is expected to "help themselves?" How can technical communication and usability specialists support the development of self-service environments that make sense and empower the public to put them to good use? How can we teach our students to effectively create and use information in self-service environments?


Location: University of Twente
Contact PO Box 217 Enschede , Netherlands