Customer Self-Service Summit 2010
February 22 - 24, 2010
Orlando FL , USA
Develop and Execute a Strategy for Consistent Customer Care Excellence at Every Touch Point
The 2nd Annual Customer Self-Service Summit will explore in depth, how to leverage multi-channel, high-touch technology interactions with customers to deliver on your goals of increasing customer retention and building of customer loyalty while carefully managing tight budgets.
You will gain insight into the successful operations (and lessons learned) of companies in the Financial Services, Public Utility, Airline, Retail, Public Sector and Hospitality industries that have created self-service programs that meet customer care expectations and deliver consistent customer care excellence at every interaction.
The 2nd Annual Customer Self-Service Summit will explore in depth, how to leverage multi-channel, high-touch technology interactions with customers to deliver on your goals of increasing customer retention and building of customer loyalty while carefully managing tight budgets.
You will gain insight into the successful operations (and lessons learned) of companies in the Financial Services, Public Utility, Airline, Retail, Public Sector and Hospitality industries that have created self-service programs that meet customer care expectations and deliver consistent customer care excellence at every interaction.
Related events
Customer Self-Service Summit 15 January, 2012
Customer Self-Service Summit February 22 - 24, 2010
Customer Self-Service Summit January 26 - 28, 2009
Customer Self-Service Summit January 26 - 29, 2009
