DC Plans Summit 2010
February 22 - 24, 2010
Attend this event to connect with customer self-service champions and discuss best practices, strategies and solutions surrounding:
• Customer Satisfaction Measurement – Understand your
customers’ self-care expectations, assess your performance and develop your organizational response.
• Customer Adoption and Commitment – Ensure the right match between technology options and customer needs.
• Operational Efficiency AND Customer Care Strategy – Balance cost reduction and cost avoidance with new insights from multichannel customer feedback.
• Technology Innovation – Understand the implications
for the industry of the mobile customer on-the-go.
• Customer Satisfaction Measurement – Understand your
customers’ self-care expectations, assess your performance and develop your organizational response.
• Customer Adoption and Commitment – Ensure the right match between technology options and customer needs.
• Operational Efficiency AND Customer Care Strategy – Balance cost reduction and cost avoidance with new insights from multichannel customer feedback.
• Technology Innovation – Understand the implications
for the industry of the mobile customer on-the-go.
Lugar
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Please check again in the near future.
Please check again in the near future.
