Certified Customer Service Manager 2012
March 11 - 15, 2012
迪拜 , 阿拉伯联合酋长国
INCREASE YOUR COMPETITIVE ADVANTAGE THROUGH CUSTOMER SERVICE EXCELLENCE
1.Identify your customers, what they expect and the sources of customer power, and use this information to develop and target your customer service strategy effectively
2.Create quality service standards to benchmark your provision of products and services and use customer feedback to improve your service
3.Develop positive solutions to customer complaints and transform your most challenging customers into champions by recognising their personality types, what they value and their needs
1.Identify your customers, what they expect and the sources of customer power, and use this information to develop and target your customer service strategy effectively
2.Create quality service standards to benchmark your provision of products and services and use customer feedback to improve your service
3.Develop positive solutions to customer complaints and transform your most challenging customers into champions by recognising their personality types, what they value and their needs
场馆
Location: Kempinski Hotel Mall of the Emirates
联系
Sheikh Zayed Rd., Al Barsha Dubai , United Arab Emirates
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Certified Customer Service Manager March 11 - 15, 2012
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