Customer Experience Management In Telecoms: Asia Summit 2012

Determining how to leverage your customer data to improve the customer experience across multiple touch points and radically increase both customer acquisition and retention

The customer experience is rapidly becoming the most important differentiator for Asian operators. With growth in acquisition continuing and the market heading for saturation, the need to retain customers is becoming paramount.

• Keynote Speakers
Nithia Kumar,Tim Verouden, Sandra De Zoysa, Chaiyod Chirabowornkul, Mukul Agrawal,Ker Ling Yew and manny more.

Venue & Accommodation:
Novotel Hotel, Clarke Quay, Singapore

Top 5 reasons to attend Customer Experience Management in Telecoms: Asia Summit
• Benefit from over 15 hours of interactive sessions including panel discussions, roundtable discussions, workshops and networking breaks to maximise your learning opportunities
• Learn from a C-Level and Director-Level speaker panel how to deliver a consistently positive customer experience across multiple touch points
• Determine how to accurately measure the ROI of your customer experience programme and drive tangible results in the short- and long-term
• Understand how to deliver an optimal customer experience whilst reducing the cost to serve your customers
• Benefit from over 10 hours of interactive sessions including panel discussions, roundtable discussions, workshops and networking breaks to maximise your learning opportunities
• Come and join your senior-level CEM peers at the market-leading CEM in Telecoms event and bring back solutions that will radically improve your customer experience whilst driving profitability!