Certified Customer Service Performance Professional 2015

In today's competitive market, customer service quality is the advantage that converts your clients into brand advocates. The course provides necessary knowledge for customer service success.

This course's approach to customer service is unique, as it includes the performance management dimension. Participants will not only understand the implementation phases and the importance of a customer service performance culture, but will also be provided with the necessary tools and channels to implement it and measure its impact, both internally and externally.

This training course focuses on the essentials, enablers and evaluation tools of a performant customer service.

Time: 9:00 am - 5:00 pm.

Category: Classes / Courses - Professional Training.

Artists / Speakers: Maria Desmons-Macrea.

URLs:
Booking: http://atnd.it/22833-0
Inquiries: http://atnd.it/22833-1
Website: http://atnd.it/22833-2

Prices:
Standard: $3,300,
For 2 or more participants: $2,500.