April 21 - 23, 2015    Berlin , Allemagne
The 4th Annual Customer Experience Management in Banking Summit provides a platform for senior professionals to discuss together the current industry challenges in multi-channel, digitalization, social media in banking, mobile banking, convenience banking and more.
Key topics:
• Voice biometrics and Call Steering: providing a new and secure form of authentication with a novel experience of interacting with the IVR by Abu Dhabi Commercial Bank
• Key lessons from the highly successful Game App launched by UBS AG
• Unique approach to feedback collection presented by Intesa Sanpaolo Card
• How digitalization changes the way our customers want to interact with us!
• Driving a Pan-European multichannel strategy
• Digital revolution-trends in digital design
• Unique way of feedback
• Identifying the moments of truth on all touch points

Speakers
Paolo Barbesino, Ove Andre Dalland, Francesca Nieddu, George Craig, Carlo Giugovaz, Matthias Rem, Julie Murray,Irem Doruk, and many more...

Lieux de Rendez-Vous

Location: Eurostars Berlin Hotel
Spectacular, contemporary and very ‘business’: the Eurostars Berlin is the new star in the Eurostars firmament which shines in the economic heart of Europe. 221 rooms and 600 m2 for events. The..
Contact Friedrichstr. 99 10117 , Germany Berlin , Germany
+49 30 7017360

Organisateur

Allan Lloyds Group
Trnavská cesta 82, Bratislava 821 02, Slovakia
+421 2 52 444 224 ext:213

Evénements Liés

Annual Customer Experience Management in Banking Summit April 21 - 23, 2015
Annual Customer Experience Management in Banking Summit April 8 - 10, 2014