October 3 - 5, 2017    Barcelona , Spain
Having a great and personalized customer experience is one of the most inevitable intentions of any organization. Positive feedback ensures satisfaction and retention not only of our customers, but also our employees. Moreover, it is necessary for growth of the company and successful business strategy. 8th Annual Customer Experience Management Summit was designed to provide you with the latest innovations and ideas discussed by senior level experts representing different industries such as retail, aviation, hospitality, banking, pharma or telecom. The representatives aim to share the insights regarding the increase of AI, the effect of bots on solving customer issues, delivering a consistent customer experience across all channels, data-gathering and analysis in order to deliver personalized experience, creating a customer-centric culture, social media and its significance in CEM as a research tool but also customer satisfaction and loyalty. You have a unique opportunity to get the answers to your questions from senior level decision makers representing leading companies of a particular industry. Moreover, limited seats in the audience guarantee you noteworthy networking opportunities and valuable discussions.


Location: Melia Barcelona
Contact Avda. de Sarria Barcelona , Spain


Allan Lloyds Group
Trnavská cesta 82, Bratislava 821 02, Slovakia
+421 2 52 444 224 ext:213