20:20 Customer Experience Summit, London 2017

The event covers all aspects of a modern customer experience, including the ultimate in personalisation, the increasing role of robotics and AI, creating a CX innovation culture and measuring both the customer journey and CX ROI. This conference is your key chance to learn from and network with those leading the way and breaking new ground in customer experience. Over two days, delegates will delve into case studies from brands such as M&S, Tesco Mobile, LV=, Channel 4, Barclays, Finnair and more, gaining a deep understanding of how to optimise their customer strategy in the light of the latest developments in customer behaviour, technology and data protection.