How to Improve Your IVR - Master Class 2015
May 20 - 21, 2015
Portland OR , USA
How is your IVR performing? Is it a well-oiled integrated part of your customer service machine that delights customers? Or is it the bane of their existence?
As today's customers seek to self-serve, your IVR represents a enormous opportunity to enhance your customers' experience. Is your IVR achieving your goals? Join us in Portland, Oregon to learn key strategies, tips and techniques from the experts.
Experience this day-and-a-half Master Class to learn:
The dos and don'ts of menu and call flow construction to optimize self-service containment while increasing caller satisfaction.
An overview of speech recognition in all of its forms: save time, money, and aggravation for you and your callers.
Insights from a demonstration Usability Test - experience first-hand calls to live systems to see the power of what you could learn from watching your customers use your IVR.
How Functionality, Usability, and Aesthetics all work together for optimal system performance.
This day-and-a-half Master Class features in-depth instruction and examples of how to improve your IVR. Learn how improving functionality, usability and aesthetics can save you money and improve customer satisfaction with minimal investment.
As today's customers seek to self-serve, your IVR represents a enormous opportunity to enhance your customers' experience. Is your IVR achieving your goals? Join us in Portland, Oregon to learn key strategies, tips and techniques from the experts.
Experience this day-and-a-half Master Class to learn:
The dos and don'ts of menu and call flow construction to optimize self-service containment while increasing caller satisfaction.
An overview of speech recognition in all of its forms: save time, money, and aggravation for you and your callers.
Insights from a demonstration Usability Test - experience first-hand calls to live systems to see the power of what you could learn from watching your customers use your IVR.
How Functionality, Usability, and Aesthetics all work together for optimal system performance.
This day-and-a-half Master Class features in-depth instruction and examples of how to improve your IVR. Learn how improving functionality, usability and aesthetics can save you money and improve customer satisfaction with minimal investment.
Venue
Location: Courtyard Portland Downtown/Convention Center
The Courtyard Portland Downtown/Convention Center has the tools you need to get work done. Newly renovated with additional meeting space, hotel rooms with free high-speed Internet, ergonomic desk..
Contact
435 NE Wasco St, , OR 97232, United States Portland , USA
(503) 234-3200
(503) 234-3200
Organizer
Conferences Connect
610-325-4830
610-325-4830Related events
How to Improve Your IVR - Master Class May 20 - 21, 2015
