Service Level Agreements 2014
May 27 - 28, 2014
Toronto , Canada
Highlights:
• Understanding the legal aspects of SLAs
• Creating a practical governance structure
• Producing a clearly defined agreement
• Overcoming the complexities of drafting and negotiating
• Choosing when and how to outsource the SLA
• Evaluating and measuring SLA performance
• Avoiding pitfalls and minimizing risks
Participants:
• Blake, Cassels & Graydon LLP
• Borden Ladner Gervais LLP
• Cisco Systems
• Citibank Canada
• Dentons Canada LLP
• Gowling Lafleur Henderson LLP
• Limpert & Associates
• Mann Symons LLP
• Norton Rose Fulbright Canada LLP
• Stikeman Ellilott LLP
• Xerox Canada Ltd.
• Understanding the legal aspects of SLAs
• Creating a practical governance structure
• Producing a clearly defined agreement
• Overcoming the complexities of drafting and negotiating
• Choosing when and how to outsource the SLA
• Evaluating and measuring SLA performance
• Avoiding pitfalls and minimizing risks
Participants:
• Blake, Cassels & Graydon LLP
• Borden Ladner Gervais LLP
• Cisco Systems
• Citibank Canada
• Dentons Canada LLP
• Gowling Lafleur Henderson LLP
• Limpert & Associates
• Mann Symons LLP
• Norton Rose Fulbright Canada LLP
• Stikeman Ellilott LLP
• Xerox Canada Ltd.
Venue
Location: Hotel Novotel Toronto Centre
The Novotel Toronto Center in downtown Toronto is ideal for business or vacation travel. The hotel features an indoor pool, gym, restaurant, free WiFi and meeting facilities. Many attractions are..
+1 416 3678900
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Service Level Agreements May 27 - 28, 2014
