Customer Experience Management for Financial Services 2014

Based on research, 71% of customers go by word of mouth, instead of seeking financial advice from professionals. Overcoming that challenge starts with the awareness that the value of customers‘ experience is vital. Research also says that there is 40% decrease of customer confidence in the banking industry and its easy for customers to drop their loyalties. The pressure is on for financial services to start embracing customer centric models. It will be crucial for banks, not only react to short term events but also try to progress ahead of them to a future with sustainable revenues and costs.

The Customer Experience Management for Financial services will unlock every possible questions and doubts in order to understand the drivers and growth to maximize profit and increase efficiency in financial services.Leading market practitioners will give their insights on key trends, challenges and opportunities to learn how to dynamically guide customers to the right channel to achieve their goals,and yours. The agenda is packed with indepth real life case studies of ongoing and completed projects, keynote presentations and interactive panel discussions.

KEYNOTE SPEAKERS
Dato Arif Siddique
Mark Magnacca
Kittima Thongket