Reinventing Customer Contact in the Public Sector 2014
January 20 - 22, 2014
Toronto , Canada
Highlights:
• Successful leadership practices to drive service quality and efficiency
• Capturing customer feedback and translating it into action
• Energizing employee training to inspire and enable them to become top performers
• Performance management practices
• Effective ways of dealing with difficult customers
• New technologies to power government call centre efficiencies
• Essential elements for managing the customer relationship through the contact centre
• Assessing underlying causes of customer complaints
• Using quality assurance programs for improving customer service delivery
• Developing a social media-focused strategy that’s right for your organization
Participants:
• City of Ottawa
• Regional Municipality of York
• Ministry of Government Services
• ServiceOntario
• Ministry of Labour
• Ministry of Training, Colleges and Universities
• City of Hamilton
• Niagara Health System
• Ontario Ministry of Labour
• City of Burlington
• Workplace Safety Insurance Board
• And others
• Successful leadership practices to drive service quality and efficiency
• Capturing customer feedback and translating it into action
• Energizing employee training to inspire and enable them to become top performers
• Performance management practices
• Effective ways of dealing with difficult customers
• New technologies to power government call centre efficiencies
• Essential elements for managing the customer relationship through the contact centre
• Assessing underlying causes of customer complaints
• Using quality assurance programs for improving customer service delivery
• Developing a social media-focused strategy that’s right for your organization
Participants:
• City of Ottawa
• Regional Municipality of York
• Ministry of Government Services
• ServiceOntario
• Ministry of Labour
• Ministry of Training, Colleges and Universities
• City of Hamilton
• Niagara Health System
• Ontario Ministry of Labour
• City of Burlington
• Workplace Safety Insurance Board
• And others
Venue
Location: Hotel Novotel Toronto Centre
The Novotel Toronto Center in downtown Toronto is ideal for business or vacation travel. The hotel features an indoor pool, gym, restaurant, free WiFi and meeting facilities. Many attractions are..
+1 416 3678900
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Reinventing Customer Contact in the Public Sector January 20 - 22, 2014
