Energy Forum: Managing the Customer Relationship 2013

As the industry gears up for reforms, rollouts and reviews and grapples with low consumer trust, The Energy Forum will bring together key decision makers to identify strategies to ensure the customer gets the best deal.

This event will examine the impact of reforms such as the Retail Market Review and new RIIO metrics, and identify strategies to make the most of additional customer touchpoints during the smart metering roll out, Green Deal and transition to the low carbon economy.

Why attend in 2013?
- Share best practice with senior figures from the Big 6, independent retailers and DNOs on building trust in the sector
- Identify ways to improve the customer journey, from feedback mechanisms to retention strategies
- Debate with Ofgem the impact of the Retail Market Review on customer experience and innovation
- Get smarter about customer data and long term engagement during the metering roll out
- Take away insight into additional revenue opportunities such as the Green Deal
- Network with peers from across the energy supply and distribution industries

Speakers:
Neil Clitheroe,Ian Peters,Basil Scarsella,Ramsay Dunning,Julia Dawson,Nicola Paton,Dr Keith MacLean,David Nottingham and many more...