Oman Customer Service Week 2013

"Customer service will play an integral role in developing Oman’s economy, and going forward, all public and private businesses across the Sultanate of Oman should demonstrate their commitment by participating in an annual customer service week".
His Excellency Engineer Ali bin Masoud bin Ali al Sunaidy, Minister, Ministry of Commerce and Industry - keynote speaker from Oman Customer Service Week 2012

Featured Speakers :
His Excellency Ahmed bin Hassan Al Dheeb
Undersecretary
Ministry of Commerce & Industry (MOCI)

Ian Benfield
Director of Customer Affairs
Authority for Electricity Regulation, Oman

Robert Maclean
Principal
National Hospitality Institute, Oman

Asim Mohammed Al Zadjali
VP - Customer Service
The Wave, Muscat

Benefits of attending Oman Customer Service Week 2013:
Learn the techniques to build a customer focused organisation to drive profits
Measure customer experience through new techniques and strategies to retain existing customers
Use social media to benefit from the power of ‘word of mouth’ and referrals to attract new customers
Develop a customer centric culture and strategy that will raise your service standards and improve your customer satisfaction, retention and loyalty
Focus on enhancing employee and customer engagement to increase quality of service and delivery