Oman Customer Care Conference 2014

As the Sultanate of Oman continues to fulfill it’s’ “Vision 2020” plan, which aims to diversify the economy and minimize the country’s dependence on oil, it is seen that the service sector will play a key role in the country’s future economic development. The service sector accounts for approximately 48.9% of the country’s GDP. The Service Index indicates that service based companies continue to gain profits, after having shown strong performances last year.

Why attend?

Learn the latest trends, challenges and opportunities in customer care
Create a Customer-centric organization
Adopt customer service innovations and develop multi-channel interaction solutions
Integrate new information sources into customer support programs
Identify knowledge rules in developing a balanced customer strategy
Measure customer experience to drive customer loyalty and keep up with competition
Capture significant value in employing effective customer care strategy