Government Contact Centre Summit 2013

The Government Contact Centre Summit 2013 has been designed to give you the tools to shift your technology, people and processes to an increasingly digital environment.

Government contact centres are undergoing a period of immense change. Customers are increasingly choosing to use digital and mobile channels to communicate, while operating budgets continue to be put under greater pressure.

This year’s event will focus on:
• Using self-service channels to increase customer satisfaction and reduce the incidence of low value contacts
• Optimising the performance of contact centre staff through employee engagement, change management and improved recruitment practises
• Leveraging the potential of social media as a customer service channel
• Increasing first call resolution through improved understanding of the customer and integration between the contact centre and other departments

Key Speakers at the 2013 Event
Grant Tidswell, Sarah Barrow, Steve Griffin, Megan Leavy and many more...