Internal SLAs & Services Management Masterclass 2013

Most organisations these days are aware of the importance of having well defined services and SLAs for services being provided externally, especially for outsourcing, but what about internal services? Very few organisations realise that it is just as important if not more so, to manage their internal services with comprehensive, well defined services and SLAs.

This 2-day workshop provides you with the latest in good SLA management practice so you can design, implement and manage internal SLAs incorporating services that are cost-effective and quality driven. It is based on many years of implementing SLAs and identifying and defining internal services in hundreds of organisations. The management practices and methodologies outlined in the course are not just academic theories but real world techniques that have been developed and proven in the marketplace over the last seventeen years across numerous organisations around the world.