February 5 - 7, 2013    Toronto , Canada
Highlights:
• Embrace & develop a social media-focused strategy that’s right for your organization
• Learn how to do more with less
• Learn how to plan & execute the journey to achieve customer satisfaction
• ING Direct’s successful 3-year vision to excellence
• Gain insight from a trusted consumer advocate columnist on what customers really want
• Get a glimpse into the CSC of the future
• Take an inside look at how leaders embrace employee engagement
• Build a customer experience that matches your brand

Participating Organizations:
• BMO Financial Group
• Cutting Edjj Consulting
• Delvinia
• Gamma Dynacare Medical Laboratories
• GO Transit
• IBM Interactive
• Informatica Corporation
• ING Direct
• In Genius Solutions Inc.
• International Customer Service Association, Toronto Chapter
• Nolitours and Transat Holidays
• Platinum Legal Group Inc.
• Sobeys
• T4G
• TMG International Inc.
• Teambuy.ca
• The Beacon Group
• The Taylor Reach Group, Inc.

Who Should Attend
Vice-presidents, Directors, Managers & Team Leaders for: Contact & Call Centres, Customer Service, Information Services, Online.
Services, Hotlines, Help Desks, HR, Employee Relations and Training; Consultants; Project Managers; CCC owners;Marketing, Communications & Social Media professionals

Venue

Location: Hotel Novotel Toronto Centre
The Novotel Toronto Center in downtown Toronto is ideal for business or vacation travel. The hotel features an indoor pool, gym, restaurant, free WiFi and meeting facilities. Many attractions are..
Contact 45 The Esplanade M5E 1W2 TORONTO CANADA Toronto , Canada
+1 416 3678900

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Reinventing Customer Service February 5 - 7, 2013