Call Center Week Summit 2013

8th Annual Call Center Summit. Call Center Summit, the sister event to our flagship Call Center Week, focuses on high-level conversations that move from strategy to action. This year's theme revolves around the very core of your business - the PEOPLE - both customers and employees and how to put them first every time.

By attending the Call Center Summit you will:

-Learn best practices for hiring and training employees and developing your next set of leaders
-Take away solutions focused on top business imperatives
-Empower and engage employees to drive business results
-Leverage technologies to enhance customer experience and capitalize on social media
-Network and benchmark against other leaders
-Bring back the vision needed to sustain or become World-Class