Certified Customer Service Manager 2012

INCREASE YOUR COMPETITIVE ADVANTAGE THROUGH CUSTOMER SERVICE EXCELLENCE
1.Identify your customers, what they expect and the sources of customer power, and use this information to develop and target your customer service strategy effectively
2.Create quality service standards to benchmark your provision of products and services and use customer feedback to improve your service
3.Develop positive solutions to customer complaints and transform your most challenging customers into champions by recognising their personality types, what they value and their needs