Contact Centre Operations 2011
July 26 - 28, 2011
Kuala Lumpur , Malaysia
Event: Contact Centre Operations
Date: 26-28 July 2011
Venue: Kuala Lumpur
Website: http://www.jfpsgroup.com/cco/index.html
Highlights: adapting your contact centre's structure and workforce management for greater efficiencies and cost savings, recruiting and retaining star performers by offering more enticing, non-monetary incentives.
Objective: to unearth the winning formula to exceed expectations and demands of ever higher service standards, while addressing the challenges to continuously improve customer experience & call quality, effectively using customer intelligence and managing the evolving workforce demographics.
The event will play host to distinguished international and local speakers across the South-East Asia region. All of whom are from a wide range of industries such as McDonalds Malaysia, American Express, Air Asia, True Touch Co. Ltd Thailand and others.
Date: 26-28 July 2011
Venue: Kuala Lumpur
Website: http://www.jfpsgroup.com/cco/index.html
Highlights: adapting your contact centre's structure and workforce management for greater efficiencies and cost savings, recruiting and retaining star performers by offering more enticing, non-monetary incentives.
Objective: to unearth the winning formula to exceed expectations and demands of ever higher service standards, while addressing the challenges to continuously improve customer experience & call quality, effectively using customer intelligence and managing the evolving workforce demographics.
The event will play host to distinguished international and local speakers across the South-East Asia region. All of whom are from a wide range of industries such as McDonalds Malaysia, American Express, Air Asia, True Touch Co. Ltd Thailand and others.
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Contact Centre Operations July 26 - 28, 2011
