Business Process Excellence for Telecomm and Utilities 2011

With consumer-intelligence at an all time high and with regulators increasingly looking at quality of service as a key differentiator how can you ensure that you stay agile, anticipate changing market demands and deliver value to customers and stakeholders alike? This session explores how you can build a roadmap toward value creation throughout your enterprise.

-Integrating your Process Excellence strategy with definable commercial objectives for measurable improvement to your top-line as well as your bottomline

-Securing senior management support to drive business excellence top-down across departmental silos with realistic but ambitious economic targets
-Transforming your operations with a roadmap for change that embeds customer excellence at every level of your organization

-Understanding the importance of Customer Insights to guide and adapt your business and improvement strategy