Crisis Management & Business Continuity Planning 2011

The Course Benefits will be:

- Analyze characteristics of crisis situations and circumstances
- Reap the benefits from Real-Life Case Scenarios/Best Practices
- Define risks and threats to reputation of the organization and products or services
- Discover a methodical and practical approach to identify how, why and when crisis appear in your organization and manage their consequences
- Develop effective and holistic incident, crisis, contingency and continuity plans to manage crises for your industry
- Understand the crucial techniques and time frames to help you handle incidents smarter - before, during and after the crisis
- Leverage your organization’s current processes and procedures so you are prepared and ready
- Embed your organization’s buy-in to CM and BCM as success factors in mitigating crisis
- Discover methodologies that allow your spokespersons to deliver messages using their own unique personality: improve credibility and confidence in talking to the media

Who Should Attend!
This workshop is aimed specifically at those with direct responsibility for managing incidents, emergencies and crises whether at a strategic or tactical level. It will give them practical experience and guidance for dealing with a wide variety of incidents so as to protect reputation and ensure business continuity, including Chiefs, VPs, General Managers, Managers, Directors, Heads, Consultants, Team Leaders involved

• Business Continuity and Crisis managers
• Operational Risk Managers
• Business analysts, consultants
• Risk managers, crisis managers
• Technical Support managers
• Security managers, planners,
• Quality Managers, Public Relations managers
• Audit professionals – internal auditors, external auditors
• Insurance Managers and analysts
• I.T. and Telecommunication managers, project managers, analysts,