Developing Professional Assertiveness & Confidence 2014

Build your communication skills and emotional intelligence to help increase your capacity to be an assertive and confident communicator and project an image of credibility and composure at work.

Key Learning Outcomes

1. Learn to identify and manage different types of business behaviour
2. Benefit from an in-depth personal assertiveness assessment
3. Discover how to enhance self confidence, self esteem, and self belief
4. Recognise techniques for maintaining composure and credibility
5. Develop critical skills to handle criticism, anger, negativity and confrontation
6. How to overcome confidence breakers in the workplace
7. Identify the differences between assertiveness, confidence, influence and power
8. Develop the skills to make you a more confident, credible and assertive communicator