Customer Focus Summit 2014

Challenging tradition: Re-thinking customer value
in the new experience economy

I am sure you’ll agree that it’s an exciting time to be in the customer service industry. Technology is advancing at a rapid rate and we are now able to serve customers better and more quickly than ever before. But engaging customers today and meeting their higher expectations requires commitment from the entire company, and a redefined customer service strategy.

Some of the key topics to be covered:
The digital customer experience
Global customer experiences: seeing your brand grow
Balancing superior sales and service performance in a cost reduction environment
Mastering data analytics and new technologies
Embracing social media as the new normal for customer service
Customer behaviour: Segmentation and making it personal
Loyalty and customer experience: the perfect marriage
Customer experience 360 view: gaining ROI

The Customer Focus Summit 2014 will bring together 200+ business leaders whose role is to champion customer experience delivery and brand representation. This includes CEOs, Board Directors, Vice Presidents and Department Heads and Senior Managers involved in all aspects of customer relations.

You will walk away inspired, enthused and with valuable new contacts. The debate will be rigorous, the information invaluable, and the opportunities for networking unparalleled.