The Future of E-Commerce Delivery 2013

Customers are embracing online shopping in record numbers and this represents significant logistical challenges for retailers and couriers. The Future of E-Commerce Delivery will bring together couriers, postal-operators and retailers to discuss what makes a successful delivery strategy and potential challenges which can be transformed into the biggest opportunity seen in the retail and logistics industries in decades.

Key themes to be discussed:
• Implementing efficient strategies: developing processes to make the most of e-commerce
• Exploring new markets: maximising the potential of cross-border delivery
• Utilising technology to make delivery logistics more efficient
• Packetstations: creating an infrastructure that allows customer to fulfil delivery
• Improving customer satisfaction through a user-friendly returns process