September 23 - 24, 2013    London , Reino Unido
Following its successful launch in 2012, the Total Telecom Customer Experience Summit will once again provide insight into the latest trends in customer experience management (CEM) and how these can impact the profitable creation and delivery of telecom services. This is the event for customer experience professionals within the telecoms industry

It is a place where innovation and expertise are showcased, solutions are found and learning is done.

Join us and learn how to:
• Deliver profitable CEM programmes
• Use CEM as a point of differentiation
• Ensure consistent customer experience across multiple devices and platforms
• Cost effectively improve customer experience
• Measure and manage the end-user experience
• Establish a 360° view of CEM from the operators' perspective
• Match CEM to changing customer behaviours
• Deliver a great experience when you don't control the content or service
• And much more...

Why attend?
• Engage with the best performing companies
• Network with expert thought leaders
• Explore new CEM opportunities
• Evaluate the latest technology
• Learn how to adapt business models
• Form new strategic partnerships
• Compare products and solutions

Lugar

Location: Grand Connaught Rooms
The Grand Connaught Rooms will be one of the most superior and innovative conference, meeting and banqueting rooms in Central London.
Contact 61 – 65 Great Queen Street Twickenham , United Kingdom
+44 (0)20 7405 7811

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Total Telecom Customer Experience Summit September 23 - 24, 2013