Incidents Investigation And Root Cause Analysis 2013

Incident investigation is an important part of making sure the improvement of the business.

Through applying a consistent and high quality approach to investigating all incidents, people are able to identify root causes, learnings, and take actions to reduce risk in the organizations.

This training consists in the collection, protection, validation, analysis and organizing of evidences, facts and data about an incident, in order to build a detailed story about what happened, where and when, who was involved (the facts), followed by how and why it happened and finally how to stop it happening again(preventative actions).

Benefits of Attending
Main benefits of the training include:
• The understanding of a comprehensive root cause analysis methodology, in order to determine root causes and correct measures to prevent incidents repeats, as well the exercise, in real case studies, of techniques to identify root causes and determine effective actions to prevent new incidents
• Side benefits cover the saving of resources as a consequence of the incidents prevention and continuity of the processes
• Finally, benefits also include the structuring of a step by step process in order to give a standard approach in any investigation, facilitating the learning from incidents