Congrès de L’industrie du Centre Contact Clientèle 2012
conferencias > Business consulting conferencias > Congrès de L’industrie du Centre Contact Clientèle
September 18 - 20, 2012
Why Participate:
17 presentations and case studies of the largest call centers in Quebec, who will share their innovative solutions
Social networks and the CCC
Be on the lookout for the latest ergonomic trends
Learn how to merge two corporate cultures in a CCC
The benefits of first call resolution
Explore the management of the customer experience
How to recruit and retain Generation Y
Discover the best ways to measure the performance of your call center
The importance of social media
Learn more about commitment and how to build a common vision
Discover the benefits of virtualization services
Be on the lookout for innovative solutions of the largest call centers in Quebec
17 presentations and case studies of the largest call centers in Quebec, who will share their innovative solutions
Social networks and the CCC
Be on the lookout for the latest ergonomic trends
Learn how to merge two corporate cultures in a CCC
The benefits of first call resolution
Explore the management of the customer experience
How to recruit and retain Generation Y
Discover the best ways to measure the performance of your call center
The importance of social media
Learn more about commitment and how to build a common vision
Discover the benefits of virtualization services
Be on the lookout for innovative solutions of the largest call centers in Quebec
Lugar
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Congrès de L’industrie du Centre Contact Clientèle September 18 - 20, 2012
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