Business Process Excellence for Telecomm and Utilities 2010

Join process excellence and lean leaders at the Business Process Excellence for Telecomm and Utilities conference, this year’s thought-sharing platform exclusive to the Telecomm and Utilities industries. Leading lights and visionaries in the telecoms and utilities world of Process Excellence will share best practices, benchmarking, stories from the front line, and innovation, discussing critical issues such as:

• Matching the needs of the customer with the voice of the business to drive growth

• Leveraging Business Excellence to create a more sustainable and innovative business model

• Optimising customer processes through continuous improvement

• Leveraging BPM for end to end process excellence

• Increasing business agility in a competitive market using BPM and Process Excellence

This year’s speaker faculty includes:

• Jürgen Mees, Head of Business Excellence, Deutsche Telekom AG

• Cem Miralay, Director Call Centre & Systems Transformation, British Gas

• Eirik Nordbø, Director, Lean Transformation, Telenor Norway

• Ashutosh Pandey, Global IT & Process Manager, Nokia Siemens Networks

• Paul O’Donoghue, Operations Service Manager, Bord Gais

• Anna Keep, Transformation Lead, CIO Process & Investment Delivery, United Utilities