SpeechTEK 2012

Building integrated and intelligent customer interactions is only possible with contributions from multiple distinct disciplines. SpeechTEK 2012 will focus on topics in each of the areas listed below and invites professionals from each discipline to demonstrate how their knowledge is instrumental in building meaningful customer interactions

-Business Strategy: Enterprise automation and customer experience strategy, business case development, requirements analysis, vendor selection, technology planning and assessment

-User Experience and Interaction Design: User research, user needs assessment, interaction patterns, dialogue style and modality preferences, collection and use of data in UX design, contextual usability testing, and tuning

-Input Technologies: Speech recognition, keystroke capture, speaker identification, gesture and touch, recognition of QR and bar codes, and use of GPS location data

-Output Technologies: Prerecorded speech, audio and video, display of static text and graphics, dynamically-generated speech, text, and graphics, and synthesized audio

-Online Resource Management: Accessing online databases, knowledge bases, and services, and interaction analytics for capture and use of specific user data (user behavior and preferences)

-Dialogue Management: Dialogue processing, integrating information from multiple sources, making inferences and deductions, and automated learning processes
Implementation and Deployment: Case studies, learned lessons, guidelines, and best practices