Customer Contact Indonesia 2010

To thrive, it is imperative that Contact Centers strive to differentiate themselves from the competition. To do this they would not only need to attract & retain the best Talent and formulate innovative business strategies but also identify, integrate, implement & manage world-class technologies & processes that would enable them to achieve such differentiation through the delivery of superior customer service.

The 2010 Summit will, once again, bring together Senior Executives from around the region to not only share expertise, exchange ideas and debate critical issues facing Contact Centers in Asia Pacific but also to meet & collaborate. It is therefore a great avenue for new learning, sharing of knowledge & experience.

Key features of the Summit includes:

-KEYNOTES from Thought Leaders.
-2 SPECIALISTS TRACKS namely – People Management & Customer-Centricity and Business Strategies, Innovation & Technology.
-CASE STUDIES from leading organizations in Asia Pacific.
-INNOVATIONS & BEST PRACTICES.