Contact Centres Asia 2011
February 15 - 16, 2011
Сингапур , Сингапур
Customer Management IQ is delighted to present the 2nd Annual Contact Centres Asia 2011, featuring case studies and best practices from leading customer care professionals around Asia Pacific.
We recognize balancing the push for personalized and targeted services against cost requirements is challenging so join us as we discuss new trends and updates within the industry in the last 12 months.
This is the platform to engage in lively debates on how we can re-define customer experience through:
* Integrated multi-channel touch points for improved customer interactions
* Consistent quality monitoring and collection of customer feedback
* Active listening and process redesign for cross- and up-sell opportunities
* Employee engagement and incentive programs for staff retention
* Leveraging on technology for increased productivity
We recognize balancing the push for personalized and targeted services against cost requirements is challenging so join us as we discuss new trends and updates within the industry in the last 12 months.
This is the platform to engage in lively debates on how we can re-define customer experience through:
* Integrated multi-channel touch points for improved customer interactions
* Consistent quality monitoring and collection of customer feedback
* Active listening and process redesign for cross- and up-sell opportunities
* Employee engagement and incentive programs for staff retention
* Leveraging on technology for increased productivity
Место проведения
Location: Amara Singapore
Обратная связь
165 Tanjong Pagar Road, Singapore 088539 Suntec City , Singapore
+65 6879 2555
+65 6879 2555
Похожие мероприятия
Contact Centres Asia March 25 - 26, 2014
Contact Centres Asia February 15 - 16, 2011
