Leveraging Customer Contact as a Strategic Asset: Customer Contact, East 2017

Digital transformation is ushering in an era of unprecedented change: Ignore this at your peril. Be the one to lead your company into the future and develop a roadmap to ensure your organization is not left behind. Today's consumer has complex communication needs: Their customer experience is of paramount importance to your organization's market leadership. Be the company that lives up to its expectations and proactively engage your customers in the delivery channels they want, and with the personalization, empathy and transparency they demand.