Enterprise Desktop: From Service Obstacle to Experience Enabler 2010

As customer contact centers try to wrap processes and people around their technology, customer dissatisfaction and thousands of dollars in lost productivity continue to occur. The challenge is to eliminate obstacles to service delivery by bending information and technology around great customer and employee processes to improve productivity, lower costs, and provide a better customer experience.

Join Frost & Sullivan, IRT and Cicero for a live 30-minute eBroadcast to learn how you can leverage existing servicing technology and make it work better for your employees, business, and customers.