June 10 - 12, 2019
The most successful brands have learned to deploy deep customer understanding to deliver compelling, engaging, experiences in the moment. The next generation of CX innovators, however, are using the insights derived from deep customer understanding to discover completely new business opportunities, expand customer relationships into new verticals, and explosively grow revenues. This radical innovation can only be pursued by enterprises that are driven by CX, not merely informed or improved by it.

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Organizer

Forrester Research, Inc.
60 Acorn Park Drive Cambridge, MA 02140 United States
+1 617.613.5730