Annual Customer Experience Management in Telecom Summit 2018

Hot Conference Topics
-What does it mean to have a cross-generational approach in customer centricity?
-How is digitalization affecting the customer journey?
-How can we improve the acquisition of new customers and keep their loyalty?
-Using data analytics in contact centres efficiently in order to deliver satisfying customer experience
-What are the hopes and fears in using AI?
-Why is it important to focus on the customer rather than the product itself?
-What does it mean to compete the customer experience in the Telco world?
and much more...