Consumer Experience Evolution 2014

Customer Experience is undergoing a significant shift. The conversation with customers is evolving in line with today’s rapidly transforming environment. It is therefore increasingly important to use all available channels, both new and old, to communicate with customers in the most appropriate way. This annual conference features 21 cross-industry speakers examining the key capabilities organisations must embrace to remain competitive.

• Leading Customer-Driven Transformation Across The Organisation
• The Digital Age – Achieving A True Omni-Channel Experience Environment
• Refashioning Customer Experience With The Power of Social Media – Owning The Social Experience
• The Mobile Journey – Driving Innovation And Transforming Customer Experience
• Big Data – Connecting With The Customers
• Driving Customer Retention And Loyalty In The Competitive Business Environment
• CEM Metrics And NPS Measurements – How To Score Positively
• Customer-Focused Employee Engagement – Embedding Customer Experience Into The DNA Of The Organisation