TM Forum's Customer Experience Management Summit 2012

In today's experience-driven market, a seamless and sustainable customer experience is vital. Service providers must adapt their customer experience strategies to meet customer expectations, or face diminished revenues. Customer experience goes beyond network coverage and adequate customer service; proactive retention of customers, sophisticated loyalty programs and mobile broadband performance for increased social media interaction, video and web browsing are all key elements.

Bringing together senior-level executives and professionals from Asia and beyond, TM Forum?s Customer Experience Management Summit 2012 consists of two full days of inspiring presentations, networking activities and critical education that helps service providers explore the main issues relating to customer experience management, and that showcases how TM Forum best practices and standards, including Frameworx, can help optimize operations.

TM Forum unites the industry, and this Summit brings together service providers from across Asia Pacific, bringing insights applicable to the local market and sharing experiences from other operators who are facing, or who have faced, many of the same challenges.

• Keynote Speakers
Robert Rich,Gil Genio,Rohit Batra,Suharti Mohd Ali,Sandra DeZoysa,Jason Lo